WholesaleGulf is committed to supplying quality products as described. If there is an issue with your order, we will work to resolve it promptly. Please read the conditions below carefully.
You may request a return or replacement if:
Returns are not accepted for:
All return or damage claims must be reported within 48 hours of delivery. After this window, we are unable to accept claims related to delivery condition. To report an issue, contact us via WhatsApp or email with:
Once we receive and verify your claim, we will respond within 2 to 5 business days with one of the following resolutions:
Full refunds of entire orders are only issued in exceptional circumstances where the entire shipment is unacceptable and a replacement cannot be arranged.
Where a return of physical goods is required, we will coordinate the logistics. Do not return products without receiving written authorization from WholesaleGulf first. Unauthorized returns will not be accepted.
Approved refunds are processed within 7 to 14 business days from the date of approval, depending on your bank or payment provider.
To initiate a return or refund claim, or for any questions about this policy, please contact our team via the details on the catalog page. Include your order number and supporting documentation to speed up the process.
Once payment has been received against a proforma invoice, the order is considered confirmed and stock is allocated. Cancellations after this point are handled under the rules in this section, whether the order has been shipped or not.
WholesaleGulf does not issue cash or cash equivalent refunds for buyer initiated cancellations. Once payment is made, the paid amount is held as store credit on the buyer account and may be used to:
Store credit is issued in the same currency as the original payment. Two deductions may apply before the credit is posted to the buyer account:
The final store credit balance therefore equals the paid amount, less the AED 10 administrative fee and any restocking fee that applies.
If the order has not yet been dispatched from the warehouse, the buyer may request cancellation in writing from the same contact listed on the proforma invoice. The paid amount is converted to store credit under section 7.1, less the fixed AED 10 administrative fee and any restocking fee that applies under section 7.1. Picking, packing, and shelf handling are absorbed by WholesaleGulf beyond these two fees.
Once the order has been dispatched to a carrier, it cannot be cancelled. The buyer may either accept delivery and use the goods, or refuse the shipment at the point of delivery and notify WholesaleGulf in writing within 48 hours. If the shipment is refused and returned intact, sealed, and in resellable condition, the value of the returned goods is issued as store credit under section 7.1. Outbound shipping already paid by WholesaleGulf and return carrier charges are deducted from the store credit balance before it is issued. Goods that are opened, tampered with, relabelled, damaged in return transit, or fall within the perishable and clearance categories listed in section 1 are not eligible for store credit.
Cash equivalent refunds to the original payment method are issued only in exceptional cases, at the sole discretion of WholesaleGulf, where store credit is genuinely unusable for the buyer.
Eligibility: this option is reserved for established buyers with a minimum of AED 50,000 in confirmed and paid orders with WholesaleGulf within the last 3 months, calculated from the date the cancellation request is received. New buyers, and buyers below this threshold, are not eligible for a cash or bank refund and their cancellation is resolved by store credit under section 7.1.
Where a cash refund is approved, the following deductions apply to the paid amount:
The net amount is refunded to the original card or bank account used at checkout. Refunds are not made to any third party account, wallet, or alternate card. Processing takes 7 to 14 business days from the date of approval, subject to the buyer's bank or card issuer.
Buyers must exhaust the store credit resolution under this section before raising a card chargeback or bank dispute. A chargeback filed while a store credit or refund is already in progress will be treated as a duplicate recovery attempt, and the buyer account will be suspended pending review.
This policy may be updated from time to time. Continued use of your buyer account, and payment of any invoice, means you accept the version of this policy published on wholesalegulf.com at that time. Buyers are responsible for reviewing the policy before placing each order.